Refund policy


The Nature of Digital Products

Because our cognitive guides and digital planners are delivered instantly via download, they are considered "used" the moment they are accessed. For this reason, we generally do not offer refunds or exchanges on digital products. Unlike physical items, digital files cannot be "returned" to us once they have been saved to your device.

Our "Happy Parent" Guarantee

While all sales are final, we want you to feel confident in your purchase. If you find that the product is not what you expected, or if you are having trouble using it, please email us at teamthrivelittle@gmail.com within 14 days of purchase.

We are committed to helping you and will work with you to:

  • Troubleshoot technical or printing issues.

  • Provide additional guidance on how to implement the activities.

  • Offer a store credit or an alternative product that better fits your child's current developmental stage.

Exceptions (When we do refund)

We will issue a full refund in the following specific cases:

  • Duplicate Purchase: If you accidentally bought the same digital product twice in two separate transactions.

  • Technical Defect: If the file is corrupted or broken and we are unable to provide a working version within 48 hours of your report.

EU/UK Right of Withdrawal

Note for international customers: By clicking "Purchase" and choosing to download your digital content immediately, you acknowledge that you are waiving your 14-day right of withdrawal under EU/UK consumer law, as the service is fully performed the moment the download begins.

How to Get Help

If you have any questions before you buy, or if you need help with an existing order, our team is here for you.

  • Contact: teamthrivelittle@gmail.com

  • Response Time: We typically reply within 24–48 business hours.

Refunds & Exchanges
Due to the nature of digital products, we cannot "get them back" once they’ve been sent. Therefore, all digital sales are final. However, your satisfaction is our priority. If you have any issues with your file or are unhappy with your purchase, please reach out to us at [teamthrivelittle@gmail.com] and we will do our best to make it right.